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CONTACT
E-MAIL: admin@harleyjaicare.com
Get care now
E-MAIL: admin@harleyjaicare.com
Get care now
  RQIA Regulated
  Receive care in 24 Hours

  028 9066 0000

About Us

At Harley Jai Care, we are more than just a care provider — we are a team built on clinical integrity, lived experience, and an unshakeable commitment to transforming lives through compassionate, personalised, and intelligent care.
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Our Founder

Harley Jai Care is led by Anna Rissa Balones, a Registered Mental Health Nurse, Non-Medical Prescriber, and Director of the company. Anna brings over 20 years of clinical, managerial, and regulatory experience in the UK’s health and social care sectors, including senior leadership roles in the NHS such as at University College London Hospitals (UCLH) and Camden & Islington NHS Foundation Trust.
 
As a Clinical Team Manager, Anna specialised in dementia, cognitive disorders, and mental health — areas that continue to inform Harley Jai Care’s specialist service offerings today. Her experience spans frontline nursing, governance, safeguarding, staff training, and care compliance, giving her a unique ability to lead a service that prioritises both care quality and regulatory excellence.
 
Anna is not only the company’s Registered Manager and Nominated Individual, but also the visionary force behind our commitment to rethinking how care is delivered, assessed, and improved.
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Our Philosophy

We believe that every individual deserves dignity, speed, and clarity in their care journey — whether they are receiving home visits, living in a care home, or navigating complex funding systems. That’s why our services are built around:

  • Strong systems and policies
  • Ethical and values-led recruitment
  • Robust training and onboarding for all staff
  • Compliance with both UK Home Office and RQIA regulations

Every carer we deploy — including those we sponsor from overseas — undergoes rigorous checks, ethical hiring, and a 12-week onboarding programme to ensure they deliver safe, compassionate, and accountable care.

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Our Promise

Harley Jai Care is redefining what quality care means in practice. We will never accept the delays, inefficiencies, or compromises that have become common in today’s care system. Instead, we promise:

Faster access to care

You no longer have to wait weeks or months just to be assessed. Our platform ensures timely evaluations so you or your loved ones can get the support you need without unnecessary delays.

Smarter use of technology

We use AI and automation to deliver care assessments, care plans, and matching services that are instant, intelligent, and accurate.

Stronger community connections

By pairing clients with carers based on location, availability, and skills, we create continuity and trust in every care relationship.

Fairer work for carers

We invest in our team with training, stability, and ethical treatment, ensuring they can deliver their best care every day.

Our Values

Person-centered care

We prioritize individual needs, preferences, and values, ensuring that every person receives care that's tailored to their unique circumstances.

Compassion and empathy

We believe that care should be delivered with kindness, understanding, and respect, recognizing the inherent dignity and worth of every individual.

Quality and excellence

We strive for excellence in everything we do, from caregiver training to service delivery, ensuring that our clients receive the highest standard of care.

Partnership and collaboration

We work closely with healthcare professionals, families, and community organizations to ensure seamless care coordination and support.

Meet the Founder

Get to know Anna, the founder and heartbeat of Harley Jai Care. Anna is dedicated to redefining the care experience, putting people at the center of everything they do. With a focus on quality, kindness, and compassion, Anna is committed to making a lasting impact in the lives of those they serve.
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Our goal is simple

To provide safe, timely, and human-centred care, supported by technology and led by experience. That is what makes Harley Jai Care different.

Give us a Call
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Frequently Asked Questions

How much does it cost to call?
Calling our helpline is completely free from both landlines and mobiles. You won’t be charged for reaching out, and there’s no obligation—just friendly, professional advice whenever you need it.
Can you call me back?
You can explore our website, blog, social media, and podcast, where we share expert insights and practical support. If you have a specific question, our team is always happy to help.
Will my call be confidential?
Absolutely. Everything you share with us is completely private and confidential. We won’t share your information with anyone unless you ask us to or there’s a serious concern for your safety.
What if you can’t help?
If we can’t provide the exact support you need, we’ll do our best to guide you to the right service. We have a strong network of trusted organisations and can connect you with the best resources for your situation.
Do I need to prepare anything before I call?
No preparation is needed—just call when you're ready. Our team will guide the conversation, ask simple questions, and provide the support you need without any pressure.